Shipping and Delivery

  • What to expect with Standard Freight: When the items on your order are too heavy or too large to ship via FedEx Ground, we will ship via Standard Freight.
  • Standard Freight delivery method is currently only available in the 48 contiguous United States.
  • If the total weight of your order exceeds 600 pounds and/or includes item(s) that require Standard Freight delivery, a UFOU Direct team member will reach out to ask delivery-related questions. Once all delivery-related questions are answered, the delivery can be scheduled. Delivery appointments are subject to carrier availability and require a four-hour delivery window. If a specific delivery date and/or time is requested, or a compressed delivery window is requested, and the carrier cannot accommodate this request in their normal scheduling, additional fees may apply.
  • Inaccurate delivery information (e.g. elevator dimensions and elevator availability, receiving hours, loading dock availability, etc.) may result in additional charges.
  • Once the product leaves our warehouse, you will receive notification in 3 - 10 business days to schedule your delivery window.
  • Assuming the pallet(s) fit through all doorways and there are no stairs, the shipment will be delivered into your space. Otherwise, the pallet(s) will be left at ground level and a signature will be required, indicating “goods received.”
  • Non-UFOU Direct manufactured items shipping Standard Freight will deliver via the vendor’s nominated trucking company. Delivery dates are determined by the vendor’s production lead time stated on UFOU Direct website. The driver will call when outside the delivery location. You will then be responsible for unloading the truck and carrying the product into your space. We therefore recommend White Glove installation for these items.
  • For Next Business Day service, please contact us at 217-377-8064
  • Select furniture is excluded from expedited service.
  • All orders placed Monday - Friday before 12pm ET / 9am PT (excluding holidays) begin processing on the same day. If you place an order after 12pm ET / 9am PT, we begin processing the next business day.
  • Orders shipping to Alaska and Hawaii are not eligible for Next Business Day shipping.

All orders placed Monday - Friday before 1pm CST / 10am PT (excluding holidays) begin processing on the same day. If you place the order after 1pm ET/10am PST, we begin processing the next business day. Please contact us at (217) 377-8064 for inquiries to Alaska and Hawaii.


Non UFOU Direct manufactured product shipping Standard Ground delivery will ship via UPS or FedEx and are not available for delivery to Alaska and Hawaii. Estimated lead times can be found on UFOU Direct website. Note that we cannot expedite these items.

PLEASE NOTE: Orders placed on the following Holidays will be treated as having been received on the following day. (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day). All shipping times are estimates and delays may occur due to weather, carrier delays, and other events outside of our control.