Effective January 1, 2021

Warranty for UFOU Furniture

We stand behind (and sit on!) all furniture that we design and manufacture. If you're dissatisfied with a piece of UFOU furniture for any reason, we promise to fix or replace the flawed item(s) to get you working happy again. If you are interested in returning an item, please read our Return Policy.

The Fine Print:

We recommend you follow the Care + Maintenance guidelines found on Ufoudirect.com to keep your products in optimal condition. This limited warranty applies to purchases made on or after January 1, 2021. Ufoudirect  will cover all costs associated with replacing or repairing product that is compromised by a manufacturing defect. Our products are intended for single-shift (translation: 8 hours per day, 5 days per week) and are tested to meet and sometimes exceed BIFMA standards. This warranty applies only to the products listed below. It does not apply to any other branded furniture items or collections sold on Ufoudirect.com

Each warranty lasts for the number of years indicated below, starting from the date of delivery. If there is an asterisk next to a product, please see specific product warranty details/exemption below. 

7 years:

  • UPON Sit / Stand Adjustable Desk

5 years:

  • FITIN Helix
  • FITIN Moca
  • FITIN Rollin
  • JOYIN Tail
  • JOYIN Ronde

2 years:

  • Comfort Mat


General Exemptions

UFOU warranty does not cover products used in settings contradictory to our Care + Maintenance guidelines.

Products that have been misused or abused are expressly exempt from our warranty.

This warranty does not cover the normal wear and tear that occurs with use over time.

This warranty is made to the original purchaser who has acquired product via an authorized UFOU Direct 'retailer, or outlet and is non-transferable.

Specific Product Exemptions

The fabric, foam, and pneumatic gas cylinder on the JOYIN Series chairs are warrantied for 2 years.

Fabric and foam on JOYIN Series Chairs are warrantied for 3 years.

The Laminate Top and Wood edge banding on UPON Desk and Table tops, warrantied for 3 years. UFOU Direct does not guarantee a strict continuity of color, grain pattern, or texture across non-sequential purchases or colorfastness over the surfaces' lifespan.

The fabric on JOYIN Series Chair is exempt from warranty claims related to color transfer from non-colorfast clothing, including but not limited to dark-dyed denim.

To initiate a claim, contact customer service by emailing andrew@deisgnvaulegroup.com or calling (217-377-8064) Monday - Friday 9 AM to 9 PM CST.

To the extent allowed by law, any implied warranties, including any warranty of merchantability or fitness for a particular purpose, are disclaimed and to the extent they are legally required, are limited in duration to the duration of this written warranty. UFOU shall not be liable for loss of time, inconvenience, commercial loss, or incidental or consequential damages.

A word about purchases for home or personal use: 

Please note, this section only applies if you purchased your UFOU product for your home or for your own personal or family use. UFOU warranties give you specific legal rights and you may have other rights, which vary from state to state. As a consumer purchaser, the complete exclusion of implied warranties noted in the above paragraph does not apply to you, however, to the extent allowed by applicable state law, the implied warranties are limited to the applicable term of the warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Warranty Policy

UFOU Direct  believes in making great office furniture products which stand the test of time. As such, UFOU furniture purchases include five (5) year warranty policies, except in certain instances, as indicated in our full policy. All warranty periods begin from the date of delivery.

The Warranty

Our furniture is designed and manufactured to the highest standards, but things happen. We’ll happily repair or replace furniture which malfunctions or develops defects. Most of our furniture is covered for five years, or nearly twice the length of a typical office lease.  

What’s Not Covered by The Warranty

  • Damage caused by any non-standard office activities; 
  • Discoloration of materials caused by stains, soiling, inks, or dyes;  
  • Surface color changes or discolorations caused by light/sunlight exposure or aging; 
  • Failure resulting from normal wear and tear;  
  • Textile pilling;  
  • Natural wood grain variations; 
  • Damage caused by writing instruments or sharp objects;
  • Damage caused by loading furniture above its weight capacity;  
  • Damage caused by improper installation, except where installation was completed by UFOU DIRECT or a UFOU DIRECT authorized installation partner;
  • Items manufactured or branded by third parties, including computer monitors and keyboards;
  • Items that have been exposed to non-office environments (e.g. warehouse or outdoor exposure).